YiWaiWai Privacy Policy
Introduction:
At YiWaiWai, we take privacy seriously. We’re not only the developers—we’re also users. This Privacy Policy explains how we collect, use, and protect your information when you use the YiWaiWai Customer Support Assistant (Windows, macOS, and mobile).
1. What Information We Collect
To provide core features—Template Sync and Quick Replies—we need the following essential information:
- Account information: When you register, we collect your phone number or email to verify your identity and sync your data.
- User-generated content (UGC): Reply templates, images, and category settings you save in YiWaiWai are encrypted and uploaded to our cloud servers so you can sync seamlessly when switching devices.
- Device information: To optimize display and provide licensing, we may collect your OS version, screen resolution, and a unique device identifier.
2. Permission Details
As a desktop assistant, YiWaiWai requires the permissions below to work properly. We will not misuse these permissions.
- Clipboard access: Enables “One-click Send” by inserting your selected text into the chat input.
- Overlay/Accessibility permission: Allows YiWaiWai to dock to the side of apps like WeChat/QianNiu, so it can follow the chat window.
- Network access: Used to sync your templates and check for updates.
- File read/write access: Used to import/export your templates, or send local images/files. Русский: Нужен для импорта/экспорта шаблонов и отправки локальных изображений/файлов.
3. Data Storage and Security
Protecting your data is a top priority. We use industry-leading security measures to safeguard your information, including:
- Encryption in transit: All data transmitted between your device and our servers is protected with SSL/TLS (industry-standard, “bank-grade”) encryption.
- Cloud encryption: Your sensitive data is encrypted at rest on our servers using the AES-256 standard.
- Access controls: Only authorized engineers may access the admin system when troubleshooting technical issues, and all actions are logged.
4. Information Sharing and Disclosure
We never sell your personal information. We may share information only in the following circumstances:
- Legal requirements: As required by law, regulation, or mandatory government requests.
- Violations: If a user uses the Software for illegal activities (such as telecom fraud or order-brushing scams), we may provide relevant information or leads to law enforcement authorities as permitted by law.
5. Use of Cookies
When you visit our website, we use cookies to remember your login status and language preferences. You can clear these cookies at any time in your browser settings, but you may need to sign in again.
6. Your Rights
Under applicable laws and regulations, you have the following rights:
- Right of access: You can log in at any time to view all of your saved reply templates (message scripts).
- Right to rectification: You can update your account information at any time.
- Right to erasure: If you decide to stop using YiWaiWai, you may contact Support to request account deletion. We will permanently delete all of your data from our servers.
7. Contact Us
If you have any questions about this Privacy Policy, or would like to exercise your data rights, please contact our Data Protection Team using the methods below:
📧 Email:jun@eyy520.org
📍 Website:Customer Support Page